Shipping & Delivery

If you require additional information or need assistance with your order, please send us a message and we will be happy to help!

Order Cancellations & Changes

If you need to cancel or make changes to your order, please email us at sales@escamastudio.com as soon as possible. Because we strive to process all orders quickly, we cannot guarantee that last minute changes can be made in time.

  • If your order has already shipped: Don't worry! Once the package arrives, we will gladly walk you through our standard return and refund process.

Shipping Details & Processing

All orders are processed from our office in San Francisco, CA ASAP (usually within a day or two).

Once your order ships, you will receive an automated confirmation email containing a tracking number and a direct link to track your package.

Domestic Shipping (U.S.)

  • Carrier: USPS Ground Advantage or Priority Mail.

  • Delivery Time: Most domestic orders arrive within 5-7 business days from the date the parcel ships.

  • Free Shipping: We offer FREE standard shipping on all U.S. orders of $80 or more (calculated after discounts are applied).

International Shipping

  • All of our International Orders are shipped DDP (Delivered Duty Paid). The rate you see at checkout includes shipping, customs fees and duties required by your country. No surprises! DDP is the most seamless international shipping process possible.

  • Orders cannot be shipped with duties unpaid as will create long delays in customs clearance and unexpected additional fees when your parcel finally arrives. 

  • Delivery Time: Delivery times vary by destination and shipping class and are provided by the shipping carriers. Escama Studio cannot guarantee exact international delivery dates. Shipping time may take upwards of one month. 

Shipping Issues & Disputes

  • Address Errors: Escama Studio is not responsible for incorrect or incomplete shipping addresses provided at checkout. Additional charges to reship or replace the order will be the responsibility of the customer.

  • Delays: We are not responsible for delivery delays caused by severe weather or a refusal to accept the package upon delivery.

  • Damaged or Lost Items: If your package is damaged or lost in transit, we are here to help. Please email us with your tracking information and photos of any damage so we can assist you with a resolution.