Service outstanding. Follow up by customer service excellent. I love my bag - Laura black leather handle.
I have had Laura for under three weeks and have gotten tons of compliments in three countries, already. I love it because it is a gorgeous statement bag, eco-friendly, lightweight, and vegan. When people compliment me (and ask to take photos!) I asked them if they know what it is made of and they stare harder, realize, and shriek. So, it is not only practical, but you also get free entertainment.
I love my new bag.